Thank You from Victory Ford!

Hello All!
I wanted to shy away from the car jargon and do-it-yourself postings, and focus a little more on who we are at Victory Ford.

Victory Ford in Dyersville, Iowa is a hometown dealership that has a staff of 38, and is a sister dealership of the Brown's Family of Dealerships located in Guttenberg, Elkader and West Branch, Iowa. As of recent, the Victory Ford family has been focusing on giving more to the community by means of fundraising, donating and supporting multiple causes ranging from supporting the troops, to raising funds for local schools. Our Marketing and Promotions Coordinator, Kaleann Means, has created a Community Events page to keep everyone updated on Victory Ford sponsored events, along with photos and Scholarship information.

From Left to Right: Patrick Valant, Dan Hammel, Kaleann Means,
Kevin Krogman, Jason Waterman, Larry Biermann, Marcy Bernardi,
and Holly Tegeler

With all of this said, 2014 is starting to be a great year for the Victory Ford family. On January 29th, the Dyersville Chamber of Commerce named Victory Ford as the 2013 Business of the Year. Victory Ford was in the running against 4 other businesses in the Dyersville Community, and we are definitely excited to have this honor.

Jason Waterman, General Manager, with
Kevin Krogman, Service Director holding the
2013 Ford Motor Company TSS Trophy

Along with the Dyersville Business of the Year recognition, Victory Ford received the TSS (Total Service Satisfaction) Award given out by Ford Motor Company. The TSS award is given out monthly to Ford Dealers who have the highest TSS percentage. Whomever receives the award the most times every month, receives the trophy. Victory Ford averaged 2013 with 94% Total Service Satisfaction, and received the trophy 3 times in 2013 out of 15 Ford Dealerships in the region. On top of all of this, Victory Ford received the trophy for top TSS in February, 2014!

With Victory Ford receiving the Business of the Year and Total Service Satisfaction Awards, we also have been recognized from Ford Motor Company for our overall Customer Service. Victory Ford was 1 of 7 Ford Dealerships in the state of Iowa to be a President's Award recipient. This is a major honor for our business, and I cannot be more proud of the team I work with every single day.

We honestly could not have done this without the Dyersville area and surrounding communities support and continued patronage. Victory Ford is in it's 16th year of business, and we are looking forward to the next 16! We want to thank every single person that has walked through our doors, attended events and fundraisers, and even the people that wear our Victory Shirts (we all know you love them :).)

To show our thanks, Victory Ford is in the middle of construction to further enhance the customer experience, and to benefit the Dyersville community. This is a very time consuming process (and we definitely appreciate your patience if you do visit us during this time!) Please rest assured we know that in the end it will definitely be worth it! We are looking forward to a brand new waiting room for guests, along with much more additional features!  

Construction area where the new customer entrance will be placed! 

Again, we are extremely thankful for the continued support, and we absolutely cannot wait to reveal our finished construction to benefit the Dyersville community! 

Even if you're not in the market for a vehicle, we would be more than happy to have you out to take a look at the current construction or get a car wash from our top-notch detail department! 

Lastly, just a friendly reminder that Victory Ford's Customer Appreciation Day is going to be June 28th, 2014! Everyone is welcome from the Dyersville community, and we hope to have a great turn out this year.

Image from Customer Appreciation Day 2013